Why is my customer's shipping address invalid? (Phone number formatting)
Phone numbers that don't match Shopify's required format might throw an invalid shipping address error.
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Phone numbers that don't match Shopify's required format might throw an invalid shipping address error.
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Last updated: April 15, 2024
As of 2023, Shopify for what format a phone number must be in for a customer's shipping address.
If your store has Required checked for customer shopping address phone number, the phone number must match one of the formats required by Shopify. For US-based phone numbers, (starting with +1), these formats include:
+1 ###-###-####
(###)###-####
+1##########
##########
For example:
+1 234-567-8901
(234)567-8901
+12346578901
2346578901
Do not use the + symbol without a country code (ex. +2346578901). Additionally, text input will not be accepted, so you can't write anything like "None" or "No phone number provided".