❓Subscriptions when an item is unavailable

Sometimes, products in your Shopify store are deleted, drafted or archived.

Deleted & Archived Products

In the case when a product or variant is deleted or archived, any customer subscriptions containing these items will be automatically paused to prevent missing items from subscription deliveries or unexpected transaction errors during billing.

From the customer's account, a banner will appear in these instances, guiding customers on necessary actions to resume their subscription. Whether it's swapping or removing the affected item, these changes aim to ensure a seamless experience for customers when needing to make adjustments to their subscriptions.

Customers will also receive an email notification informing them that their subscription has been paused. You can edit the contents of this email in your admin portal under Customer Notifications > Subscription Paused.

Customers will receive an email notification informing them of the update to their subscription. They'll also receive a corresponding “Item out of stock” email notification under Customer Notifications > Item out of stock or deleted.