# Attentive x Smartrr Integration

Last updated: May 14, 2025

## Setup

{% hint style="warning" %}
**📲 Note:** Smartrr does not currently act as a service to gather SMS subscribers. For this integration, we are assuming that your customers are already subscribed via Attentive. For instructions on how to gather Attentive subscribers, [<mark style="color:blue;">**click here**</mark>](https://help.attentivemobile.com/hc/en-us/articles/6376556345876-Get-started-growing-your-subscriber-base).&#x20;
{% endhint %}

To integrate Attentive and Smartrr, go to the **Integrations** tab in the Smartrr admin. Find the Attentive card and click **Connect**.

<figure><img src="/files/NC20OlRMlAuDV4k2XkYW" alt=""><figcaption></figcaption></figure>

Click **Authorize** when prompted to allow Smartrr access to your Attentive account.&#x20;

<figure><img src="/files/AKG5XHtTpGNPSrAAPr3r" alt=""><figcaption></figcaption></figure>

## Attentive Triggers

The Smartrr x Attentive integration works by sending **triggers** on a subscriber-level that can be used to create automations inside the Attentive admin based on the below events.&#x20;

<mark style="color:green;">In green</mark> we've outlined some example copy for SMS automations that your shop could create using these triggers.&#x20;

[<mark style="color:blue;">**Jump to the section below**</mark>](#postscript-automations) to learn how to set up **journeys** in Attentive using Smartrr triggers.&#x20;

<table><thead><tr><th width="210">Trigger</th><th>Description</th><th>Potential SMS Example</th><th data-hidden></th><th data-hidden></th><th data-hidden></th></tr></thead><tbody><tr><td><strong>🆕 Subscription Created</strong></td><td>Sent whenever a new subscription is created </td><td><mark style="color:green;">Hi {first_name}, thanks for your subscription! Manage your subscription by creating an account here: {account_page_link}</mark></td><td></td><td></td><td></td></tr><tr><td><strong>🔁 Upcoming Subscription Order</strong></td><td>Sent 3 days before upcoming order, customer provided option to skip</td><td><mark style="color:green;">Heads up: your upcoming subscription will ship in 3 days. Not quite ready? Just reply SKIP</mark></td><td></td><td></td><td></td></tr><tr><td><strong>⏭ Subscription Skipped</strong></td><td>Sent when a customer skips after receiving the upcoming order notification</td><td><mark style="color:green;">Confirmed! Your upcoming subscription will be skipped. Your next order will be on {new_delivery_date}</mark></td><td></td><td></td><td></td></tr><tr><td><strong>⏮ Subscription Unskipped</strong> </td><td>Sent when a subscription order has been unskipped</td><td><mark style="color:green;">Confirmed! Your upcoming subscription will no longer be skipped. Your next order will be on {new_delivery_date}</mark></td><td></td><td></td><td></td></tr><tr><td><strong>⏸ Subscription Paused</strong></td><td>Sent when a subscription has been paused</td><td><mark style="color:green;">Confirmed! Your subscription has been paused. Resume anytime via your account: {account_page_link}</mark></td><td></td><td></td><td></td></tr><tr><td> <strong>⏯ Subscription Activated</strong></td><td>Sent when a previously paused subscription has been resumed</td><td><mark style="color:green;">Your subscription has been successfully resumed. Your next order will be on {new_delivery_date}</mark></td><td></td><td></td><td></td></tr><tr><td><strong>⏹ Subscription Canceled</strong></td><td>Sent when a subscription has been canceled</td><td><mark style="color:green;">We're reaching out to confirm your subscription has been canceled. We're sorry to see you go.</mark></td><td></td><td></td><td></td></tr><tr><td><strong>💳 Payment Method Updated</strong></td><td>Sent whenever a customer successfully updates their payment method</td><td><mark style="color:green;">Hi {first_name}, your payment method has been successfully updated!</mark></td><td></td><td></td><td></td></tr><tr><td><strong>❗️Failed Subscription Payment</strong></td><td>Sent whenever a payment method for an upcoming order has failed</td><td><mark style="color:green;">Your recent payment wasn't completed. To update your payment method, click here: {account_page_link}</mark></td><td></td><td></td><td></td></tr></tbody></table>

## Attentive Journeys

To create a journey in Attentive, navigate to **Journeys** under **Messaging**.&#x20;

<figure><img src="/files/bJVP92gvK0D54IIVXwZ8" alt=""><figcaption></figcaption></figure>

Click **Create Journey**. Create a new journey from scratch.

<figure><img src="/files/ku0aez3gxodw4Qqw8X6x" alt=""><figcaption></figcaption></figure>

Select from one of the available Smartrr triggers. You can also filter the trigger list by Smartrr app only.

<figure><img src="/files/nORui4mNpWAg0ZpySF4T" alt=""><figcaption></figcaption></figure>

You're now ready to add steps to your journey. When complete, make sure to **Turn on** your journey.

<figure><img src="/files/hppZOXTU5MCYTiAfnkOZ" alt=""><figcaption></figcaption></figure>


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