# Attentive x Smartrr Integration

Last updated: May 14, 2025

## Setup

{% hint style="warning" %}
**📲 Note:** Smartrr does not currently act as a service to gather SMS subscribers. For this integration, we are assuming that your customers are already subscribed via Attentive. For instructions on how to gather Attentive subscribers, [<mark style="color:blue;">**click here**</mark>](https://help.attentivemobile.com/hc/en-us/articles/6376556345876-Get-started-growing-your-subscriber-base).&#x20;
{% endhint %}

To integrate Attentive and Smartrr, go to the **Integrations** tab in the Smartrr admin. Find the Attentive card and click **Connect**.

<figure><img src="https://3658670565-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FndNAuxS4koYyI8AQTpS9%2Fuploads%2FYvgBMrXwv2KiMzu4FVtn%2FAttentive.png?alt=media&#x26;token=a09f75ff-1cf0-436b-935d-358843af0aea" alt=""><figcaption></figcaption></figure>

Click **Authorize** when prompted to allow Smartrr access to your Attentive account.&#x20;

<figure><img src="https://3658670565-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FndNAuxS4koYyI8AQTpS9%2Fuploads%2F13rD2R6XAq8NDNh6bjgt%2FScreenshot%202022-10-26%20at%204.48.30%20PM.png?alt=media&#x26;token=9e0bef5a-d93d-4ad1-8e0a-20af7a6b466e" alt=""><figcaption></figcaption></figure>

## Attentive Triggers

The Smartrr x Attentive integration works by sending **triggers** on a subscriber-level that can be used to create automations inside the Attentive admin based on the below events.&#x20;

<mark style="color:green;">In green</mark> we've outlined some example copy for SMS automations that your shop could create using these triggers.&#x20;

[<mark style="color:blue;">**Jump to the section below**</mark>](#postscript-automations) to learn how to set up **journeys** in Attentive using Smartrr triggers.&#x20;

<table><thead><tr><th width="210">Trigger</th><th>Description</th><th>Potential SMS Example</th><th data-hidden></th><th data-hidden></th><th data-hidden></th></tr></thead><tbody><tr><td><strong>🆕 Subscription Created</strong></td><td>Sent whenever a new subscription is created </td><td><mark style="color:green;">Hi {first_name}, thanks for your subscription! Manage your subscription by creating an account here: {account_page_link}</mark></td><td></td><td></td><td></td></tr><tr><td><strong>🔁 Upcoming Subscription Order</strong></td><td>Sent 3 days before upcoming order, customer provided option to skip</td><td><mark style="color:green;">Heads up: your upcoming subscription will ship in 3 days. Not quite ready? Just reply SKIP</mark></td><td></td><td></td><td></td></tr><tr><td><strong>⏭ Subscription Skipped</strong></td><td>Sent when a customer skips after receiving the upcoming order notification</td><td><mark style="color:green;">Confirmed! Your upcoming subscription will be skipped. Your next order will be on {new_delivery_date}</mark></td><td></td><td></td><td></td></tr><tr><td><strong>⏮ Subscription Unskipped</strong> </td><td>Sent when a subscription order has been unskipped</td><td><mark style="color:green;">Confirmed! Your upcoming subscription will no longer be skipped. Your next order will be on {new_delivery_date}</mark></td><td></td><td></td><td></td></tr><tr><td><strong>⏸ Subscription Paused</strong></td><td>Sent when a subscription has been paused</td><td><mark style="color:green;">Confirmed! Your subscription has been paused. Resume anytime via your account: {account_page_link}</mark></td><td></td><td></td><td></td></tr><tr><td> <strong>⏯ Subscription Activated</strong></td><td>Sent when a previously paused subscription has been resumed</td><td><mark style="color:green;">Your subscription has been successfully resumed. Your next order will be on {new_delivery_date}</mark></td><td></td><td></td><td></td></tr><tr><td><strong>⏹ Subscription Canceled</strong></td><td>Sent when a subscription has been canceled</td><td><mark style="color:green;">We're reaching out to confirm your subscription has been canceled. We're sorry to see you go.</mark></td><td></td><td></td><td></td></tr><tr><td><strong>💳 Payment Method Updated</strong></td><td>Sent whenever a customer successfully updates their payment method</td><td><mark style="color:green;">Hi {first_name}, your payment method has been successfully updated!</mark></td><td></td><td></td><td></td></tr><tr><td><strong>❗️Failed Subscription Payment</strong></td><td>Sent whenever a payment method for an upcoming order has failed</td><td><mark style="color:green;">Your recent payment wasn't completed. To update your payment method, click here: {account_page_link}</mark></td><td></td><td></td><td></td></tr></tbody></table>

## Attentive Journeys

To create a journey in Attentive, navigate to **Journeys** under **Messaging**.&#x20;

<figure><img src="https://3658670565-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FndNAuxS4koYyI8AQTpS9%2Fuploads%2FrVOFYMFzpc5rlTB5BACl%2FScreen%20Shot%202022-10-03%20at%2011.13.26%20AM.png?alt=media&#x26;token=b8c0f513-23d8-4ccd-bfb4-c02f879980c4" alt=""><figcaption></figcaption></figure>

Click **Create Journey**. Create a new journey from scratch.

<figure><img src="https://3658670565-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FndNAuxS4koYyI8AQTpS9%2Fuploads%2F68KeRayMlLNxV4uY9Uig%2FScreen%20Shot%202022-10-03%20at%2011.16.31%20AM.png?alt=media&#x26;token=c1d6f4f8-fb99-434c-918f-a6098b9affb0" alt=""><figcaption></figcaption></figure>

Select from one of the available Smartrr triggers. You can also filter the trigger list by Smartrr app only.

<figure><img src="https://3658670565-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FndNAuxS4koYyI8AQTpS9%2Fuploads%2F3qyJ8xd4WpqLUy8fH1RA%2FScreen%20Shot%202022-10-03%20at%2011.18.54%20AM.png?alt=media&#x26;token=bf1beaff-d11e-4cfa-bc3a-ef300b438fee" alt=""><figcaption></figcaption></figure>

You're now ready to add steps to your journey. When complete, make sure to **Turn on** your journey.

<figure><img src="https://3658670565-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FndNAuxS4koYyI8AQTpS9%2Fuploads%2FnKafhFXERUDTl8qA8aJ5%2FScreen%20Shot%202022-10-03%20at%2011.20.42%20AM.png?alt=media&#x26;token=80991afd-0ae6-49b4-bff9-113fe40a7351" alt=""><figcaption></figcaption></figure>