# Failed Payments

Last updated: May 14, 2025

Navigate to **Transaction Settings** under CONFIGURATION in the left-hand menu.

<figure><img src="https://3658670565-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FndNAuxS4koYyI8AQTpS9%2Fuploads%2FaHIxvIL4jaTKBn6jrr6a%2Fbilling.png?alt=media&#x26;token=a00fffc8-b0dc-4c40-94cd-83cfe0c84d82" alt=""><figcaption></figcaption></figure>

In Smartrr, you're able to define the interval before the transaction is retried and the number of retry attempts. By default, Smartrr will retry failed payments **3 times** with a **1 day interval** with 1 day in between each failed payment.

<figure><img src="https://3658670565-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FndNAuxS4koYyI8AQTpS9%2Fuploads%2FnYnpcWmXcVivTSJMdNHb%2FScreen%20Shot%202022-10-04%20at%203.47.41%20PM.png?alt=media&#x26;token=b82ac60c-2d03-4231-889f-b8f234b1f144" alt=""><figcaption></figcaption></figure>

<figure><img src="https://3658670565-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FndNAuxS4koYyI8AQTpS9%2Fuploads%2F7dqAUUAoV6cPqJxvaa8x%2FScreen%20Shot%202022-10-04%20at%203.42.55%20PM.png?alt=media&#x26;token=0d37e880-f62e-4962-98f2-8e9626d53080" alt=""><figcaption><p>Available dropdown options for <strong>Time before retrying a failed payment</strong> (The amount of time Smartrr should wait after a failed payment attempt before retrying)</p></figcaption></figure>

If retried payments are still unsuccessful, Smartrr has the ability to **auto-cancel** the subscription after a certain number of failed payment cycles, *or* to **never automatically cance**l the subscription and keep retying the failed payment in perpetuity.&#x20;

<figure><img src="https://3658670565-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FndNAuxS4koYyI8AQTpS9%2Fuploads%2FISwuPdDoBfQXLsllXBqE%2FScreen%20Shot%202022-10-04%20at%203.39.03%20PM.png?alt=media&#x26;token=5191a08c-0e91-4ba8-80f4-d7db588c726c" alt=""><figcaption><p>Available dropdown options for <strong>Maximum number of failed payment cycles</strong> (The number of failed payment attempts before the subscription is auto-canceled)</p></figcaption></figure>