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  1. Support
  2. Transactions

Failed payments

We make it easy to have a protocol in place for when a customerโ€™s payment method for their recurring subscription order fails.

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Last updated 14 days ago

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Last updated: May 14, 2025

Navigate to Transaction Settings under CONFIGURATION in the left-hand menu.

In Smartrr, you're able to define the interval before the transaction is retried and the number of retry attempts. By default, Smartrr will retry failed payments 3 times with a 1 day interval with 1 day in between each failed payment.

If retried payments are still unsuccessful, Smartrr has the ability to auto-cancel the subscription after a certain number of failed payment cycles, or to never automatically cancel the subscription and keep retying the failed payment in perpetuity.

๐Ÿšซ
Available dropdown options for Time before retrying a failed payment (The amount of time Smartrr should wait after a failed payment attempt before retrying)
Available dropdown options for Maximum number of failed payment cycles (The number of failed payment attempts before the subscription is auto-canceled)