# Failed Payments

Last updated: May 14, 2025

Navigate to **Transaction Settings** under CONFIGURATION in the left-hand menu.

<figure><img src="/files/XZ1KaI9MfjANpOggCeAP" alt=""><figcaption></figcaption></figure>

In Smartrr, you're able to define the interval before the transaction is retried and the number of retry attempts. By default, Smartrr will retry failed payments **3 times** with a **1 day interval** with 1 day in between each failed payment.

<figure><img src="/files/fTBae3ipIDn6wixhjRQL" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/hYQDZ8cKzbTD9JYY4lQu" alt=""><figcaption><p>Available dropdown options for <strong>Time before retrying a failed payment</strong> (The amount of time Smartrr should wait after a failed payment attempt before retrying)</p></figcaption></figure>

If retried payments are still unsuccessful, Smartrr has the ability to **auto-cancel** the subscription after a certain number of failed payment cycles, *or* to **never automatically cance**l the subscription and keep retying the failed payment in perpetuity.&#x20;

<figure><img src="/files/Z1vD61ngLwRzui9icSR2" alt=""><figcaption><p>Available dropdown options for <strong>Maximum number of failed payment cycles</strong> (The number of failed payment attempts before the subscription is auto-canceled)</p></figcaption></figure>


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