> For the complete documentation index, see [llms.txt](https://help.smartrr.com/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.smartrr.com/docs/support/subscription-setup/sms-subscription-notifications-via-twilio.md).

# SMS subscription notifications (via Twilio)

With Smartrr, you have the option to engage your subscription customers via SMS with a Twilio account. SMS notifications can be used to let your customers know about their upcoming orders.

{% hint style="info" %}
**Tip:** If you do not already have a Twilio account, you use [<mark style="color:blue;">this link</mark>](https://www.twilio.com/try-twilio?g=%2Fconsole%2Fusage%2Fauthorized-app%3F\&t=0e9c790704cbdfcb3530ebc9b12980d14ecf9d977902542eb5effa4787c49148) to get started.&#x20;
{% endhint %}

<figure><img src="https://3658670565-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FndNAuxS4koYyI8AQTpS9%2Fuploads%2FV6nVLFkCtSBFlvrtE63s%2Fsms-notif.gif?alt=media&amp;token=b9f8319b-edea-4ac3-b27c-b6f18ee39105" alt="Navigate to the &#x22;SMS Notifications&#x22; tab on the Customer Notifications page to connect your Twilio account if you&#x27;d like to send SMS notifications to your customers."><figcaption></figcaption></figure>

Navigate to **Customer Notifications** under CONFIGURATION in the left-hand menu. Once on the Customer Notifications page, click the SMS Notifications tab. From this page, you can click on **Authorize Twilio** to authorize your Twilio integration.&#x20;

<figure><img src="https://3658670565-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FndNAuxS4koYyI8AQTpS9%2Fuploads%2FK2SjHOm7fcwZH4GEdWev%2Fsms-notif.png?alt=media&amp;token=11508901-c831-47f2-a6e0-9e6f5427ba3a" alt="Screenshot of the SMS Notifications page in the Smartrr app. Click the &#x22;Connect Twilio&#x22; button to start sending SMS notifications using your Twilio account."><figcaption></figcaption></figure>

{% hint style="info" %}
**Heads up:** There's also the option to connect with other SMS partners besides Twilio. Read about our integrations with [<mark style="color:blue;">Klaviyo</mark>](/docs/support/integrations/klaviyo-x-smartrr-integration.md) and [<mark style="color:blue;">Postscript</mark>](/docs/support/integrations/postscript-x-smartrr-integration.md).

You can view the [Integrations section](/docs/support/integrations.md) of our help docs to read about other options available from our [Tech Partners](https://smartrr.com/tech-partners).
{% endhint %}


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://help.smartrr.com/docs/support/subscription-setup/sms-subscription-notifications-via-twilio.md?ask=<question>&goal=<user_goal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.