# Accessing the Customer Account Portal

### Accessing the Account Portal&#x20;

Shoppers can access their Account Portal directly from your Shopify store. Most Shopify themes include a small 'Account' icon near the upper right corner of the screen.

{% hint style="warning" %}
Note: (default Shopify account icon shown below)
{% endhint %}

<figure><img src="/files/xZj2WLvh3r1aKmHZv8Rr" alt=""><figcaption></figcaption></figure>

{% hint style="warning" %}
Note: If you’ve customized your theme, the account portal icon could appear in a different location.&#x20;
{% endhint %}

### Accessing the Account Portal with a Direct Link.&#x20;

Shoppers can also access the Account Portal directly using the following link structure: [https://\[your-shop-domain\].myshopify.com/account](#accessing-the-account-portal-with-a-direct-link)

Similarly, if you have connected a custom domain to Shopify, that link can also be used: [https://\[your-shop-domain.com\]/account](#accessing-the-account-portal)

{% hint style="warning" %}
For an example, you can visit the Smartrr Snacks Demo store’s account login page here: <https://smartrr.shop/account>
{% endhint %}

### **What if a Shopper hasn’t Created an Account?**

Whenever a subscriber purchases a subscription, they will be sent an email inviting them to create an account to manage their subscription. If they haven’t taken the steps in setting up an account, they can always create an account after the fact by clicking the 'Create Account' link on the login page.

<figure><img src="/files/JasapqmJm7ngn9kYoVHQ" alt=""><figcaption></figcaption></figure>

{% hint style="warning" %}
This page can also be reached by directly linking to the following URL structure:

https\://\[your-shop-domain].myshopify.com/account/register
{% endhint %}

### **Sending Account Invites via Shopify**

You can also send an email reminder to a shopper to register for their account directly from within the Shopify admin customer page:

<figure><img src="/files/4G8K9QeBGEW648y3DdiG" alt=""><figcaption></figcaption></figure>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.smartrr.com/docs/support/customer-account-portal/accessing-the-customer-account-portal.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
