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🚪Accessing the Customer Account Portal

Showing your customer where they can access their account to self-manage their subscriptions.

Accessing the Account Portal

Shoppers can access their Account Portal directly from your Shopify store. Most Shopify themes include a small 'Account' icon near the upper right corner of the screen.

Note: (default Shopify account icon shown below)

Default account icon shown on Shopify themes. This is the "person" or "body" icon. This icon takes you to the account page when clicked. When Smartrr is setup on the store, logging in to the Shopify account is required to access the Smartrr customer portal.

Note: If you’ve customized your theme, the account portal icon could appear in a different location.

Accessing the Account Portal with a Direct Link.

Shoppers can also access the Account Portal directly using the following link structure: https://[your-shop-domain].myshopify.com/account

Similarly, if you have connected a custom domain to Shopify, that link can also be used: https://[your-shop-domain.com]/account

For an example, you can visit the Smartrr Snacks Demo store’s account login page here: https://smartrr.shop/account

What if a Shopper hasn’t Created an Account?

Whenever a subscriber purchases a subscription, they will be sent an email inviting them to create an account to manage their subscription. If they haven’t taken the steps in setting up an account, they can always create an account after the fact by clicking the 'Create Account' link on the login page.

Shopify's default account registration form. It's required to register if you don't already have an account. Registering makes it possible to view the Smartrr customer portal to manage your subscriptions.

This page can also be reached by directly linking to the following URL structure:

https://[your-shop-domain].myshopify.com/account/register

Sending Account Invites via Shopify

You can also send an email reminder to a shopper to register for their account directly from within the Shopify admin customer page:

An account invite can be sent through Shopify from the customer's profile page in the Shopify admin. Send an invite to customers who don't have an account created with your store, and are unable to view subscriptions they recently purchased.

What the Smartrr customer portal looks like:

Gif of the Smartrr customer portal.
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