# "View as customer" feature

Last updated: May 14, 2025

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Ever have a customer reach out to you with a CX request about their customer account portal? Help troubleshoot directly by seeing exactly what they're seeing by viewing your customer's accounts as they see them by clicking the **View portal as customer** from the Customer details page in your Smartrr admin.

To view portal as customer, navigate to the customer's detail page by going to **Customers** in the left hand sidebar. Find the customer you want to manage and click the row.

Once on the customer detail page, the **View portal as customer** button is on the right hand side of the page. Click on the button.&#x20;

{% hint style="info" %}
**Note:** If prompted with a login screen for your shop, login with your *own* shop account credentials. We know, this seems counterintuitive — but trust us. 🤞
{% endhint %}

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Once logged in, you will be able to view the customer's account portal as they see it. You will be able to take any actions the customer can.&#x20;

To exit the **View portal as customer** preview, click on the **Exit customer view button** on the fixed gray bottom bar.&#x20;

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