> For the complete documentation index, see [llms.txt](https://help.smartrr.com/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.smartrr.com/docs/support/admin-portal/adjusting-customers-information.md). # Adjusting customers' information Meet the Customer Details page. This page shows Smartrr related information linked to your customer. This page allows edits to the Loyalty points and Birthday (only a record keeping field) fields.

\ The Customer Detail page is an overview page where you can see: * Customer name & information * Whether the customer has logged into their Customer Account Portal * Customer default address * Customer payment method * Lifetime subscription spend * Total subscription orders * Event log * Customer loyalty inforamtion View a Customer Details page by locating the customer row you want in the **Customers** table. Click the customer row you want to view details.

Customers table, showing a list of all customers and a linked ID that redirects to that specific customer's details page.

## How to erase customer data If you've received a request from a customer to have their data removed from your store, you've likely already deleted their information in Shopify. However, if this customer was also a subscriber, you'll also want to erase all their data in Smartrr. At the bottom of the Customer Details page, you'll see an **Erase all customer data** button. {% hint style="info" %} **Note:** You won't be able to erase a customer with an active subscription. {% endhint %} {% hint style="danger" %} **Warning:** Erasing all customer data is irreversible. {% endhint %}

"Erase all customer data" button highlighted on the customer details page.

Warning message that displays when the "Erase all customer data" button is clicked. The warning advises that the action is irreversible, and requests your confirmation if you wish to proceed.

In the Smartrr admin, any records that have been erased will be indicated with `CUSTOMER_ERASED`.

An example of an erased customer in the customer table. All columns shows "CUSTOMER_ERASED" as the record.

## How to edit customer details? ### Edit contact information The customer's record is held and managed in Shopify. If you need to make changes to a customer's contact information, you will need to make those changes in Shopify. Refer to Shopify's [Managing customers](https://help.shopify.com/en/manual/customers/manage-customers#edit-customer-profiles) article as a guide to update the customer's billing address, name, email address or phone number. ### Change Shipping address A customer can have different shipping addresses across their subscriptions. If the customer needs assistance with changing their shipping address, you can do this for them. The steps are detailed under the [Adjusting customers' subscriptions](https://help.smartrr.com/docs/support/admin-portal/adjusting-customers-subscriptions#how-to-edit-a-customers-address). ### Update payment method Only the customer can update their payment method. You could send them a link to update their payment method through Shopify or through the customer details page in Smartrr:

Action to "Send link to update card" on customer details page. Clicking on the 3-dotted icon next to the payment method will render this action.

If you're on the new Shopify customer account portal, you can redirect customers to "yourstore.myshopify.com/profile. Once the customer is logged in, they will see their details on this page, including their payment methods. Shopify makes it super easy to update/manage your payment methods here. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://help.smartrr.com/docs/support/admin-portal/adjusting-customers-information.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.