> For the complete documentation index, see [llms.txt](https://help.smartrr.com/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.smartrr.com/docs/support/shopify-questions/will-updating-product-prices-in-shopify-reflect-in-smartrr.md). # Will updating product prices in Shopify reflect in Smartrr? If you change the price of a subscription product in Shopify, the old price is grandfathered for existing customers. ## Answer {% hint style="success" %} If product prices are changed in Shopify and a customer has an active subscription with that product, the original price the customer paid will stay as is for the term of that subscription. {% endhint %} Brands on **📈** **Grow** and :gem: **Excel** plans can contact their CSMs for assistance to adjust pricing on live customer subscriptions. We recommend customers should be notified by email about this change for full transparency. ## Additional Information When using Smartrr, all prices are pulled from the Shopify admin:
Variants of a product and their prices.
Pricing changes do not reflect on a live customer subscription, although new customers will see products at the new price. {% hint style="info" %} If a customer were to **cancel** their subscription, or **remove** a product with the old price, and re-added it, it would then adjust to the new current price. {% endhint %} ### Want to update product prices in existing subscriptions? Now, price updates made to products in Shopify, are now recorded in Smartrr. You are now notified in the admin portal, and you have the ability to apply the updated prices to existing subscriptions. If you'd like to update those prices in your subscriptions, refer to the [Price Update](/docs/support/bulk-updates/how-to-manage-subscription-price-updates.md) article for details. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation by asking a question. Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters: ``` GET https://help.smartrr.com/docs/support/shopify-questions/will-updating-product-prices-in-shopify-reflect-in-smartrr.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.