# Will updating product prices in Shopify reflect in Smartrr?

## Answer

{% hint style="success" %}
If product prices are changed in Shopify and a customer has an active subscription with that product, the original price the customer paid will stay as is for the term of that subscription. 
{% endhint %}

Brands on **📈** **Grow** and :gem: **Excel** plans can contact their CSMs for assistance to adjust pricing on live customer subscriptions.  We recommend customers should be notified by email about this change for full transparency.

## Additional Information

When using Smartrr, all prices are pulled from the Shopify admin: 

<figure><img src="https://3658670565-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FndNAuxS4koYyI8AQTpS9%2Fuploads%2FkmZdGOBONn6zMtfAm6uz%2FScreenshot%202022-11-28%20at%2014.46.55.png?alt=media&#x26;token=5f9c0bbb-f5a3-4559-b9eb-50f855a9a15e" alt=""><figcaption></figcaption></figure>

Pricing changes do not reflect on a live customer subscription, although new customers will see products at the new price.&#x20;

{% hint style="info" %}
If a customer were to **cancel** their subscription, or **remove** a product with the old price, and re-added it, it would then adjust to the new current price.
{% endhint %}


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