🕒Event log

See a log of all events associated with a single subscription.

Last updated: May 14, 2025

The event log allows you to easily keep track of all actions associated with a customer’s subscription.

There are four possible “actors” that can make edits to a subscription:

1. Smartrr – Automatic process by Smartrr

2. Admin – Merchant admin

3. Script – Any merchant-configured scripts in subscription program

4. API – External partner (Integrations, migrations, etc.)

The following actions are currently recorded in the events timeline:

• Subscription Order Processed

• Frequency Changed

• Subscription Paused

• Subscription Cancelled

• Subscription Reactivated

• Subscription Skipped

• Subscription Unskipped

• Item Price Changed

• Shipping Price Changed

• Discount Successful

• Discount Failed

• Discount Removed

• Address Changed

• Item Added-On

• Item Removed

• Sequential Subscription Updated

• Change Order Date

• Successful Billing Attempt

• Failed Billing Attempt

• Undo Gift

• Swap Line Item (From Member Portal)

• Update Line Item

• Create Transaction