> For the complete documentation index, see [llms.txt](https://help.smartrr.com/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.smartrr.com/docs/support/transactions/subscription-transactions.md). # Subscription transactions See how to view the transactions associated with your customers’ subscription orders. Within the Smartrr app and the left-hand menu, click **Subscriptions** then **Transactions**. Here, you can view each transaction's details including Transaction ID and more.
View of the Transaction table in the Smartrr admin portal. The table includes filter options and an "Export to CSV" button/link.
The Transaction table shows the following columns by default: * **Transaction ID** * **Initial bill attempt** * **Last update time** * **Customer (first and last name)** * **Total** * **Status** * **Retry count** * **Failure reason** The table can be filtered and sorted to get your desired view. The filters applied are also reflected in the export. Checking 1 transaction will provide options such as: * View subscription details * View customer in Shopify * View order in Shopify
Image of the Transactions table, highlighting the action items that are presented when a single transaction is checked/selected.
You can also view subscription transactions by opening details of specific customers from the **Customers** tab on the left-hand pane.
Customer view/profile in the Smartrr admin portal, displaying the list of subscriptions, orders and transactions separated under tabs.
### Transaction Statuses Transactions have 5 statuses: * Succeeded - Set when the billing was successful and an order is created in Shopify. * Pending - Assigned to the transaction between retries. * Processing - This is the initial status that indicates that the app is instructing Shopify to create an order. * Failed - Assigned when Shopify refuses to create the order; Shopify's reasons can be specific or general (eg. "there was an error performing the payment" or "your card has expired") * Canceled - This is manually applied by the admin to prevent a transaction from retrying or to simply cancel the transaction to prevent the creation of an order.
Display of the 5 transaction statuses.
--- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://help.smartrr.com/docs/support/transactions/subscription-transactions.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.