🤝Subscription transactions

See how to view the transactions associated with your customers’ subscription orders.

Within the Smartrr app and the left-hand menu, click Subscriptions then Transactions. Here, you can view each transaction's details including Transaction ID and more.

The Transaction table shows the following columns by default:

• Transaction ID

• Initial bill attempt

• Last update time

• Customer (first and last name)

• Total

• Status

• Retry count

• Failure reason

The table can be filtered and sorted to get your desired view. The filters applied are also reflected in the export.

Checking 1 transaction will provide options such as:

• View subscription details

• View customer in Shopify

• View order in Shopify

You can also view subscription transactions by opening details of specific customers from the Customers tab on the left-hand pane.

Transaction Statuses

Transactions have 5 statuses:

• Succeeded - Set when the billing was successful and an order is created in Shopify.

• Pending - Assigned to the transaction between retries.

• Processing - This is the initial status that indicates that the app is instructing Shopify to create an order.

• Failed - Assigned when Shopify refuses to create the order; Shopify's reasons can be specific or general (eg. "there was an error performing the payment" or "your card has expired")

• Canceled - This is manually applied by the admin to prevent a transaction from retrying or to simply cancel the transaction to prevent the creation of an order.