🚫How do I set up rules around failed payments?

We make it easy to have a protocol in place for when a customer’s payment method for their recurring subscription order fails.

Last updated: April 13, 2024

Navigate to Transaction Settings under CONFIGURATION in the left-hand menu.

In Smartrr, you're able to define the interval before the transaction is retried and the number of retry attempts. By default, Smartrr will retry failed payments 3 times with a 1 day interval with 1 day in between each failed payment.

If retried payments are still unsuccessful, Smartrr has the ability to auto-cancel the subscription after a certain number of failed payment cycles, or to never automatically cancel the subscription and keep retying the failed payment in perpetuity.

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