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What happens to a subscription when an item is out of stock?

Brands have the option to custom rules around subscription behaviors based on your Shopify inventory settings. By default, if your Shopify product’s inventory settings are set to “Continue selling when out of stock”, Smartrr will always create the subscription order and decrement Shopify’s inventory.

Admin Portal

You also have the option to automatically PAUSE your customers’ subscriptions if an item in their order is out of stock. You can find these settings in Subscription Programs > Global Settings.
Lastly, you can also customize a corresponding “Item out of stock” email notification under Customer Notifications > Item out of stock to let them know their subscription has been paused.

Customer Account Portal

Your customers will see a banner when logged into their Customer Account Portal if an item in their subscription is OOS: