🕒What is the event log?

See a log of all events associated with a single subscription.

Last updated: April 10, 2024

The event log allows you to easily keep track of all actions associated with a customer’s subscription.

There are four possible “actors” that can make edits to a subscription:

  1. Smartrr – Automatic process by Smartrr

  2. Admin – Merchant admin

  3. Script – Any merchant-configured scripts in subscription program

  4. API – External partner (Integrations, migrations, etc.)

The following actions are currently recorded in the events timeline:

  • Subscription Order Processed

  • Frequency Changed

  • Subscription Paused

  • Subscription Cancelled

  • Subscription Reactivated

  • Subscription Skipped

  • Subscription Unskipped

  • Item Price Changed

  • Shipping Price Changed

  • Discount Successful

  • Discount Failed

  • Discount Removed

  • Address Changed

  • Item Added-On

  • Item Removed

  • Sequential Subscription Updated

  • Change Order Date

  • Successful Billing Attempt

  • Failed Billing Attempt

  • Undo Gift

  • Swap Line Item (From Member Portal)

  • Update Line Item

  • Create Transaction

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