💭What is Retention?
Retention is Smartrr's set of tools for turning cancellation attempts into saved subscribers. Instead of a simple "Cancel" button, Retention lets you build a guided cancellation flow — one that surfaces the right message, media, or offer at the right moment to address why a customer is thinking about leaving.
All of this is configured without custom code, directly in your Admin Portal, and themed to match your brand.
What's included
Retention is made up of two configurable pieces:
Cancel Reasons & Actions
Build your cancellation reasons survey and set a tailored retention action — a discount, skip, swap, gift, or frequency change — for each specific reason a customer selects.
Cancellation Intercept
An optional message shown the moment a customer clicks Cancel, before they ever reach the reasons list. Add an image or video, a headline, and body copy to make one more case for staying.
Related articles:
Last updated