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Can I migrate my subscriptions over from alternative payment processors?
Smartrr supports migration of payment methods for multiple payment providers.
Migrating existing customers doesn't have to be daunting. If you're looking to migrate to Smartrr, you can rest easy knowing we offer in-house migrations from your current subscription app.
Once your initial Smartrr setup is complete, our team will schedule a migration date. On this day, we'll have our QA team ready to review your migration while we run our dedicated migration script. After a successful migration, our QA team does one final review of the site and the data transferred—at which point your shop will be ready to go live.
We have migrated brands from every major subscription app as well as bespoke platforms. Our team is always available to answer any questions about your specific migration-related needs, and you can reach us at [email protected] with any questions.
Below you will find some more information on the requirements of migrating to a Shopify Subscription API eligible subscription app.

Payment Processors

Smartrr supports migrating subscriptions from multiple alternative payment processors including:
  • PayPal Express
  • Stripe
  • Authorize.net
  • Braintree*
*In order to migrate subscriptions from Braintree there is a required extra step which is described in the section below.
Once migration is complete, Smartrr can use any of Shopify's eligible payment processors to handle all new subscription payments. It's always important to review Shopify's subscription requirements to determine your eligibility for offering subscriptions on your storefront.

Braintree

In order to migrate subscriptions from Braintree, subscription data will first need to be transferred into Stripe, which is a supported Shopify payment processor.
You will need to reach out to Braintree and have them create a file that can be transferred to Stripe. Here’s some additional documentation discussing this process with Braintree.
If you do not already have a Stripe account you will need to create one to transfer the payment data into from Braintree. Once all customer’s payment information is in a Stripe account we can fully migrate all your subscriptions into Smartrr.
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