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Welcome. How can we help?

We're here to help you create a deeper connection between your brand and your most engaged customers. Have a specific question in mind? Use the search bar in the top right corner ☝️👉

Getting Started

🛎 Implementation

Getting Smartrr on your site, from Shopify to headless themes.

🚀 Onboarding

Everything you need to know about getting started with Smartrr, including basic to white-glove onboarding service-levels.

Support

📇 Subscription Setup

All information on getting a successful subscription program setup on your store.

👩‍💼 Admin Portal

The Admin Portal is where you can view and edit your customer’s subscriptions, adjust your theme settings, view analytics, and more.
  1. 1.
    ​How do I view and adjust my customers’ subscriptions?​
  2. 2.
    ​How do I view and adjust my customers' information?​
  3. 3.
    ​What does the "View as customer" button do?​
  4. 4.
    ​What is the Subscription Events Timeline?​
  5. 5.
    ​What is Advanced Analytics reporting and how do I access it?​
  6. 6.
    ​What are the definitions behind the metrics in Advanced Analytics?​
  7. 7.
    ​How can I customize the theme of my store’s Account Portal?​
  8. 8.
    ​How can I edit the copy/language of my store's Account Portal?​
  9. 9.
    ​How can I set which actions my customers can take on their subscriptions in their account portal? (Custom functionality)​
  10. 10.
    ​What are CSS overrides?​
  11. 11.
    ​How do I edit typography with CSS overrides?​
  12. 12.
    ​What are Marketing Banners?​
  13. 13.
    ​What is Retention?​
  14. 14.
    ​What are Bundles?​
  15. 15.
    ​What is Loyalty?​
  16. 16.
    ​How do I set up passwordless login?​
  17. 17.
    ​How do I set up creator upsells?​
  18. 18.
    ​How do I set up an Instagram feed?​

📲 Customer Account Portal

The Account Portal is where your customers can view and interact with their subscriptions orders.
  1. 1.
    ​How do customers access their Account Portal?​
  2. 2.
    ​How do customers create an account?​
  3. 3.
    ​How do customers view their next order?​
  4. 4.
    ​How do customers manage their subscriptions?​
  5. 5.
    ​How do customers view their order history?​
  6. 6.
    ​How do customers edit their default address?​
  7. 7.
    ​How do customers update their email associated with their account portal?​

💳 Transactions

Understand when subscription transactions occur and how to set up rules around your customers’ subscription billing.

🧬 Integrations

Instructions on how to integrate Smartrr with some of the leading tech-partners in the ecommerce industry.

🧩 Shopify Questions

💻 Developer Documentation

❓Troubleshooting

📳 RSS Feed

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Implementation
Last modified 3mo ago