💲Payment Recovery

Learn how payment recovery options work for your store.

Within the Smartrr app, navigate to Transaction Settings under CONFIGURATION in the left-hand menu, then go to the Payment method recovery section.

How this feature works

When a payment fails with a payment method associated with the subscription contract, Smartrr will check whether there are any other payment methods available associated with the customer profile. If there are any Smartrr will try those other payment methods.

Options Available

All payment methods

When choosing this option, Smartrr will try all other payment methods that are associated with the customer.

Example 1: A Customer with 2 different payment methods has 2 subscriptions, subscription A and subscription B, which are set to ship to 2 different addresses and are associated with 2 different payment methods. If an order from subscription A fails to be paid, Smartrr will automatically try to charge the other available payment method(s), because Smartrr is set to retry all payment methods available.

Payments not used by other active subscriptions shipping to a different city

When choosing this option, Smartrr will try all other payment methods that are associated with the customer AND that are not already used by another active subscription that is set to ship to a different location (based on the city).

Example 1: A Customer with 2 different payment methods has 2 subscriptions, subscription A and subscription B, which are set to ship to 2 different addresses and are associated with 2 different payment methods. If an order from subscription A fails to be paid, Smartrr will not automatically try to charge the other available payment method, because Smartrr is set to retry all payment methods that are not already associated with another subscription shipping to a different location.

Example 2: A Customer with 2 different payment methods has 2 subscriptions, subscription A and subscription B, which are set to ship to the same address and are associated with 2 different payment methods. If an order from subscription A fails to be paid, Smartrr will automatically try to charge the other available payment method, because Smartrr is set to retry all payment methods with the same shipping city.