# How to Bulk Update the Next Order Date for Subscriptions

Step 1: Navigate to the Bulk Updates Tool

1. In the app's sidebar, go to **Subscriptions > Bulk Updates**.
2. Before creating your update file, you’ll need to identify the subscriptions you want to edit.

### Step 2: Filter & Export the Subscriptions You Want to Update

1. Go to the **Subscriptions** page.
2. Apply filters to narrow down the exact subscriptions you want to modify.
3. Once filtered, **export** the list.

{% hint style="info" %}
You’ll use this export to gather the Subscription IDs needed for your update file.
{% endhint %}

### Step 3: Download the Bulk Update Template

If you do not already have the template for updating next order dates:

1. Go to **Subscriptions > Bulk Updates**.
2. Click **Import Data**.
3. Select **Download template**.

{% hint style="info" %}
This will download a CSV file structured for next order date imports.
{% endhint %}

### Step 4: Prepare Your Template File

1. Open the file you exported from the Subscriptions page.
2. Copy the **Subscription ID** column.
3. Paste these values into the **subscriptionId** column of the Bulk Update template.
4. In the **nextOrderDate** column, enter the new next order date for each subscription.

#### **Date Format Requirements 📅**

Dates must be in the following format: **YYYY-MM-DD**\
Example: `2026-05-20` 

5. Save your updated template file.

### Step 5: Upload Your Bulk Update File

1. Go back to **Subscriptions > Bulk Updates**.
2. Click **Import Data** again.
3. Select **Choose a file** and upload your completed template.
4. Review and correct any errors shown in the importer.
5. Confirm the import request.

### Step 6: Monitor Your Import Status

After submitting the file:

1. You will be returned to the **Bulk Updates** page.
2. Scroll to **Past imports** to see your most recent request.
3. The initial status will show **Processing**.

Check your inbox for notifications:

<figure><img src="/files/sXSzg7M32YYlKYBdoK5F" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
If the you're not seeing the updated status in Smartrr, please refresh the page.
{% endhint %}

### Step 7: Understanding Import Statuses

Once processing completes, you will see one of the following statuses:

<table><thead><tr><th width="205.94921875">Status</th><th>Description</th></tr></thead><tbody><tr><td><mark style="color:$success;"><strong>Validated</strong></mark></td><td>Your file passed validation.<br>➡️ Click <strong>Commit</strong> to apply the changes.</td></tr><tr><td><mark style="color:$danger;"><strong>Validation Failed</strong></mark></td><td>There is an error in your file.<br><strong>Common issues include:</strong><br>- Incorrect date format<br>- Invalid or missing subscription ID<br>- A subscription that cannot be updated</td></tr></tbody></table>

Click **Commit Feedback** to download a detailed error report.\
After correcting the issues, upload the file again and repeat the process (Steps 1-7).

### Processing Outcomes After Clicking Commit 🔬

After committing a validated import, you may see one of the following results:

<table><thead><tr><th width="203.6171875">Result</th><th>Description</th></tr></thead><tbody><tr><td><mark style="color:green;"><strong>Processed</strong></mark></td><td>All subscription next order dates were successfully updated.</td></tr><tr><td><mark style="color:$warning;"><strong>Partially Processed</strong></mark></td><td>Some subscriptions updated successfully; others failed.<br>Review the Commit Feedback file for details.</td></tr><tr><td><mark style="color:$danger;"><strong>Failed Processing</strong></mark></td><td>Nothing was updated due to an unexpected error.<br>If no obvious issue is listed in the feedback file, contact Support.</td></tr></tbody></table>

### Review Commit Feedback

After each import is committed, a **`Commit Feedback`** button becomes available.\
Click the button to download this file to see:

* Each subscription included
* Whether the update succeeded or failed
* Any errors returned for individual records

### Confirm the Updates 🧐

You may also visit the **Subscriptions** page and search for one of the updated subscriptions to confirm that the new next order date has been applied correctly.

### Lastly, a short recording of the above steps:

{% embed url="<https://www.loom.com/share/20ecb7afce264d49af5b01d12311571d>" %}


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