We make it easy to have a protocol in place for when a customer’s payment method for their recurring subscription order fails.
Last updated: April 13, 2024
Navigate to Transaction Settings under CONFIGURATION in the left-hand menu.
In Smartrr, you're able to define the interval before the transaction is retried and the number of retry attempts. By default, Smartrr will retry failed payments 3 times with a 1 day interval with 1 day in between each failed payment.
If retried payments are still unsuccessful, Smartrr has the ability to auto-cancel the subscription after a certain number of failed payment cycles, or to never automatically cancel the subscription and keep retying the failed payment in perpetuity.
Customize what time of day and in what timezone your recurring subscription orders will be processed
Last updated: April 13, 2024
Within the Smartrr app, navigate to Transaction Settings under CONFIGURATION in the left-hand menu:
Under the Billing Schedule heading, you’re able to set the time of day and time zone for which your store will charge customers for their subscriptions and generate orders. By default, Smartrr charges customers at 9:30AM in the time zone of your store.
Note: your Billing Time will be when your transaction run starts, but depending on the number of customers in queue some might be charged slightly after this time.
See how to view the transactions associated with your customers’ subscription orders.
Last updated: April 14, 2024
Within the Smartrr app and the left-hand menu, click Subscriptions then Transactions. Here, you can view each transaction's details including Transaction ID and more.
You can also view subscription transactions by opening details of specific customers from the Customers tab on the left-hand pane.
