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Phone numbers that don't match Shopify's required format might throw an invalid shipping address error.
Last updated: April 15, 2024
As of 2023, Shopify has changed the requirements for what format a phone number must be in for a customer's shipping address.
Tip: To check your store's Shopify settings on requiring a phone number for orders, navigate to Settings > Checkout and scroll to Shipping address phone number. We recommend this be set to either or Don't include or Optional. If set to Required, than all previously purchased customer subscriptions without a phone number will fail to process.
If your store has Required checked for customer shopping address phone number, the phone number must match one of the formats required by Shopify. For US-based phone numbers, (starting with +1), these formats include:
+1 ###-###-####
(###)###-####
+1##########
##########
For example:
+1 234-567-8901
(234)567-8901
+12346578901
2346578901
Do not use the + symbol without a country code (ex. +2346578901). Additionally, text input will not be accepted, so you can't write anything like "None" or "No phone number provided".
Last updated: April 15, 2024
A customer's subscription pauses whenever a subscription order has not been successfully generated 45 minutes or more after an upcoming transaction was scheduled to occur.
The failure of the upcoming transaction can be caused by a variety of issues, including:
Required phone number is missing
A variant in the subscription was deleted, archived, or out of stock in Shopify
The subscription contains an invalid discount code
The shipping address for the subscription is invalid
Confirm you have not updated your Shopify settings to require a phone number for all orders
Confirm you have not deleted any products/variants in Shopify
Confirm you have not switched a product from "Default variant" to another variant
Confirm any applicable subscription discount codes are valid
Confirm the shipping address for the subscription is valid
If you have completed all troubleshooting steps outlined above and the warning still appears, please contact your Customer Success Manager or email support@smartrr.com to manually resync the subscription.
Tip: To check your store's Shopify settings on requiring a phone number for orders, navigate to Settings > Checkout and scroll to Shipping address phone number. We recommend this be set to either or Don't include or Optional. If set to Required, than all previously purchased customer subscriptions without a phone number will fail to process.
